For a project to be successful, be it a shop system, a marketing instrument or an operationally necessary infrastructure, the interaction of all components of a system architecture must function smoothly around the clock. However, there is a contradiction between agency operations, which usually only comprise an 8-hour day on 5 days a week, and the services of technical service providers, which only cover partial aspects of the setup.
It is precisely this gap that nexum Managed Services closes by providing 24/7 technical support with the help of AI-based automation, trained support personnel and defined response times, enabling the company to respond quickly and in a solution-oriented manner to operational disruptions. We always keep an eye on the overall system with all its components. A further advantage for you is that you no longer have to coordinate with a large number of contacts from different components of a system architecture, but only have a central IT operations manager as your contact who is familiar with your individual setup. From development to continuous application support and ongoing operation, you thus receive all services from a single source.
Located between hosting and application, we close the service gap between the individual technical service providers such as hosting, SAAS, cloud and in-house systems on the one hand and classic agency services on the other.
With the help of our own infrastructure, which uses special monitoring and log file analysis systems, problems are directly recognised and actively (or proactively) resolved automatically or on the basis of a defined process chain - and this in 24/7 operation.